Straight answers

Two things. We're who your staff call when something breaks, and we quietly watch your systems so most problems get caught before anyone notices. It's a flat monthly fee instead of a bill every time something goes wrong.

With a free check-up. We look at your computers, servers, network and backups, then give you a written report of what's fine, what's aging and what's at risk. No obligation, and the report is yours to keep.

Yes, and almost always without downtime. We get set up alongside them first and only switch once we can prove everything works.

Yes. They keep the work they know best; we take monitoring, updates, security and after-hours cover. We agree who does what in writing first.

We work with businesses from a handful of staff upwards. If you're small enough that this genuinely isn't worth it yet, we'll tell you.

Two ways, depending on what suits you. Pay as you go - we bill hourly for the work when you call, with no monthly commitment. Or a flat monthly fee based on how many people and devices you have, which covers everyday support and includes the monitoring that stops problems before they start. We quote either in writing after the free check-up. How pricing works.

Yes - give us a call and we can usually get close in a few minutes. We just need to know roughly how many people and computers you have, and whether you're running your own servers.

Not for everyday support - that's what the monthly fee covers. Hardware, software licenses and bigger one-off jobs are quoted and approved by you before anything starts.

No. We'll tell you what's genuinely causing problems versus what's just old, and you decide the replacement schedule.

Not any more. Antivirus recognizes known threats. Today's attacks often use a stolen password or turn your own software against you, so there's nothing to recognize. What we install watches behavior instead, and shuts things down as they happen.

Most businesses wouldn't - that's the problem. Attackers often sit quietly for weeks. Our monitoring flags the unusual behavior, and the alert comes to us rather than an inbox nobody checks.

Because most backups we find have quietly failed, miss something important, or have never been restored from. We check daily and run test restores so you know it actually works.

No company can, and be wary of any that claims it. Compliance also covers your policies, staff training and paperwork. We handle the technology side and give you documentation to prove it.

Not the way most people assume. Microsoft keeps the service running, but if something is deleted and sits past their retention window, it's gone.

Same business day. Anything that stops you working - a down server, no internet, a pharmacy that can't dispense - gets worked immediately rather than queued.

Our monitoring alerts us regardless of the hour, and most overnight problems are fixed remotely before your staff arrive. If you genuinely operate evenings or weekends, we build that into the agreement.

Both. Most issues are fixed faster remotely, and that works anywhere. When something needs hands on the equipment, we come out to sites in Northern Utah.

Remote support and monitoring cover the whole country. On-site visits are available in Northern Utah.

Phone, email or the online portal - whichever suits them. Urgent things should always be a phone call.