Terms & Conditions

Effective Date: June 19, 2026

Services

We provide information technology consulting, support, managed services, networking, cybersecurity, cloud services, and related professional services.

Quotes and Proposals

Quotes and proposals are valid for 30 days unless otherwise specified.

Payment Terms

Invoices are due according to the payment terms specified on the invoice.

Late payments may result in:

• Suspension of services
• Additional fees where permitted by law
• Collection efforts

Refunds are addressed in our Refund Policy.

Client Responsibilities

Clients agree to:

• Provide necessary access to systems and equipment
• Maintain proper software licensing
• Provide accurate information required for service delivery
• Use our services and any systems we administer only for lawful purposes
• Maintain the confidentiality of credentials issued to them and notify us promptly of any suspected compromise

Third-Party Products and Services

Certain services rely on hardware, software, or platforms supplied by third parties. Those products are governed by their own manufacturer, publisher, or provider terms, and are provided to you subject to those terms. We pass through manufacturer and publisher warranties where they exist but do not independently warrant third-party products, and we are not responsible for a third party's outage, discontinuation, price change, or breach.

Data and Backups

Where we provide backup or disaster recovery services, we will perform them with reasonable care and in accordance with the applicable service agreement. Clients remain responsible for identifying the data, systems, and applications that must be protected and for notifying us of changes to that scope. No backup or recovery method is guaranteed to be complete or error-free.

Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from our services shall not exceed the amount paid by the client for the services giving rise to the claim.

We are not liable for:

• Loss of profits
• Business interruption
• Data loss
• Indirect or consequential damages

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for fraud, willful misconduct, or personal injury caused by negligence.

Indemnification

You agree to indemnify and hold harmless 4TressCyber (dba RedRockIT), its officers, employees, and contractors from claims, damages, and reasonable costs arising from your misuse of the services, your breach of these Terms, your violation of applicable law, or your failure to hold required licenses for software we are asked to install or support.

Warranties

Services are provided on an "as-is" and "best-effort" basis unless otherwise stated in a separate written agreement.

Confidentiality

Each party may receive non-public information belonging to the other in the course of delivering or receiving services. Each party agrees to protect that information with reasonable care and to use it only as needed to perform or receive the services, except where disclosure is required by law. Where we handle protected health information on your behalf, that handling is governed by a separate business associate agreement.

Intellectual Property

Any proprietary materials, documentation, processes, or tools developed by the Company remain Company property unless otherwise agreed in writing.

Subcontractors

We may engage qualified subcontractors to assist in delivering services. We remain responsible for the performance of any subcontractor we engage.

Termination

Either party may terminate services according to the terms of any applicable service agreement.

Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, utility or telecommunications failure, widespread internet or cloud platform outages, labor disputes, or acts of government.

Website Use

Content on this website is provided for general information and is not technical, legal, or compliance advice for your particular circumstances. Descriptions of services on this website are summaries; what we actually deliver is set out in your service agreement. Text, layout, graphics, and logos on this site belong to us or our licensors and may not be reused without permission. Third-party names and logos appear only to identify the products we work with. Where we link to another website, we do not control it and are not responsible for its content.

Relationship to Service Agreements

These Terms apply to your use of our website and, where no signed agreement exists, to services we provide. If you have a signed service agreement, statement of work, master services agreement, or business associate agreement with us, that document controls to the extent it conflicts with these Terms.

Assignment

You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

Notices

Notices to us may be sent to support@redrockit.com. Notices to you may be sent to the email or billing address on your account.

Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new effective date, and continued use of our website or services after that date constitutes acceptance.

Severability

If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will stay in full force.

Governing Law

These Terms shall be governed by the laws of the State of Utah, without regard to conflict-of-law principles. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Salt Lake County, Utah.

Contact

4TressCyber, dba RedRockIT
support@redrockit.com
801-562-2300